Returns & Exchanges

At BAJAAO.COM, we want you to be completely satisfied with your gear, which is why we offer a 10-day return policy for most musical instruments and pro audio equipment. If your purchase doesn't meet your expectations, our streamlined return process ensures a hassle-free exchange or refund.

Return Process

• 1.
  Initiate Return Request

  Log into your BAJAAO account and navigate to the 'My Orders' section to select the item you wish to return and submit a formal request within 10 days of delivery.

• 2.
  Quality Verification

  Once your request is submitted, our support team will review the details and may ask for photos or videos to verify the condition of the electronics or instrument.

• 3.
  Safe Packaging and Pickup

  Pack the product in its original brand box with all included accessories and manuals; we will then schedule a reverse pickup through our specialized logistics partners.

• 4.
  Inspection and Refund

  After the item reaches our warehouse and passes a technical inspection, we will process your refund or exchange within 7-10 business days.